Document Details

Document Type : Thesis 
Document Title :
The Impact of Using Balanced Scorecard on Employee’s Performance A Field Study in King Faisal Specialty Hospital in Jeddah Province
أثر استخدام بطاقة الأداء المتوازن على أداء العاملين دراسة ميدانية على مستشفى الملك فيصل التخصصي بمحافظة جدة
 
Subject : Faculty of Economics and Administration 
Document Language : Arabic 
Abstract : This study aims to examine the use of balanced scorecard (BSC) in government hospitals, as well as its impacts on employee's performance. To achieve these goals, the recercher select King Faisal Specialty Hospital (KFSH) in Jeddah province to conduct this study, KFSH had announced in 2015 its implementation of BSC as a performance management tool. A questionnaire-based survey was conducted to obtain necessary data from targeted population which includes all levels of employees in KFSH (physicians, nursing, technicians and administrative staff), 245 out of 340 questionnaires were retrieved and were valid to be analyzed. The analytical descriptive method was used by the researcher. The study showed an existence of significant relationship between adaptation of BSC and employees' performance since it's allows hospital to manage performance in all aspects. The research also found that there was a varity degree for BSC perspectives implementation by KFSH where customer's perspective was the highest and financial perspective was the lowest–due to hospital focusing on curing certain diseases. In the light of the results the recommendation made is to increase a better investment in the human resources and support their creativity as a major factor that leads to improve other aspects. Key words: balanced scorecard, employees performance, King Faisal Specialty Hospital, kingdom of Saudi Arabia. 
Supervisor : Dr. Omar Alsharqi 
Thesis Type : Master Thesis 
Publishing Year : 1440 AH
2019 AD 
Added Date : Thursday, February 28, 2019 

Researchers

Researcher Name (Arabic)Researcher Name (English)Researcher TypeDr GradeEmail
عائشة جميع الجحدليAljahdali, Aisha ResearcherMaster 

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